Contact ShipModul


Our contact details are:

Europe: ShipModul
Noorderstaete 34a
9402 XB  Assen
The Netherlands
Tel: +31 592 375660
Fax: +31 592 375550
Office hours:

Mo - Thu, 9:00 - 16:30 CET

USA: ShipModul LLC
9312 39th Ave S
Seattle, WA 98118
Tel: +1 206 697 8131
Office hours:

Mo - Fri, 9:00am - 5:00pm PDT

E-mail:
 
When asking for support, always include the following in your e-mail:
  • Type of multiplexer
  • Firmware version of the multiplexer
  • Serial number of the multiplexer
  • Version of MPX-Config
  • A clear and concise description of the problem, including the connected equipment on each input and output.
  • A screen print of the current configuration or a configuration file.
  • A log file from MPX-Config with appr. 30 seconds worth of data.
Support only comprises technical problems directly related to the multiplexer.
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